| What is the IKON Meter Reads program?
It is a Web-based program developed to allow
you to submit meter readings online.
How do I sign up?
Visit our Website at: IKONMeters.com.
Who can use the Meter Reads program?
Any equipment on IKON contract requiring a meter read. You must register your equipment
using the equipment ID number on the front of your copier.
Please contact IKON at 888-456-6457 to place a service call if your equipment does not currently have an equipment ID.
How do I submit a meter read?
You will receive an e-mail or fax from IKON Online approximately 10 days prior to your
maintenance contract billing date. To submit your meter read(s), log in to the Web site http://meterreads.ikon.com and enter the Meter Read Submission Key, or simply click on the
embedded link in the e-mail. Enter the new meter read(s) for the appropriate piece of
equipment. For color equipment, 2 meters are required. Confirm your entry and the new meter
read(s) is recorded by the system.
What do I do if I cannot remember
my user name and/or password?
Please click the link which
best fits your issue:
Can I enter meter reads for more
than one piece of equipment?
Yes, the request for meter read(s) will show all the equipment requiring a read at that time, you may enter them all during one session.
What if I do not want to enter
a meter read at this time?
Entering a Meter Read is easy and takes just a few minutes. The Meter Read Submission Key
provided to you is valid for 10 days. You will receive reminders 10 days and 5 days before your
billing due date, unless you submit the read. If a read is not submitted, IKON may estimate your bill based on previous reads.
Will I receive additional confirmation
after I submit a reading?
Yes, you will receive an e-mail confirmation
of the meter reads submitted.
What is a Meter Read Submission
Key?
A Meter Read Submission Key is a randomly generated identifier (Example: AZ3579), which is generated for each meter read request and contains detailed information about the equipment due for a reading, as well as the user who is responsible for submitting it. The Meter Read Submission Key expires 10 days after the first request for the meter read is sent. The user will receive a second email reminder 5 days prior to the due date, if the read has not already been submitted. If a read is not submitted by the due date, a new Meter Read Submission Key will be generated for the next meter collection cycle.
Can someone else submit my meter
read(s) for me?
Yes, you may forward your e-mail or fax
notification to them. Instructions are provided.
How do I add a new user to Meter
Reads?
You
may add a new Meter Reads User only if you are a Meter
Reads Administrator. Log in to IKON Online, select Account Information
in the top Navigation Bar, and then Administer Users. Click on
Add User, this will open the "Add User" page that allows
you to add a new user to the Meter Reads Program in IKON Online.
How do I assign or re-assign
responsibility for submitting future meter reads?
Log in to IKON Online, select Account Information
in the top Navigation Bar, and click on Assign EIDs. Select each
piece of equipment you wish to assign to a new user. Select the
appropriate Meter Reads User from the drop-down listing of contacts.
Click the Assign button.
How many Equipment IDs can I
assign to a single user?
As many as you would like. However, a single Equipment ID
may not be assigned to more than one user.
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