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Ricoh Americas Corporation
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Case Study
Sandberg, Phoenix & von Gontard, P.C.
Outsourcing Allows Firm to Focus on Core Competency

Challenge...
  • Poor in-house management of document projects
  • Lack of expertise and training
  • Inefficient processes
  • Costly off-site production engagement
Solution...
  • On-site managed services including mail and copy center
  • Off-site document production for large projects
  • Bates labeling
  • Scanning
  • Central phone answering service
  • Conference room set-up
  • Incoming fax routing
  • IKON Service ExcellenceSM award-winning service methodology
Results...
  • 50% estimated reduction in related expenses
  • Increase in efficiencies and productivity
  • High user acceptance
  • Focus on core competencies
  • New services and technology
View Full Case Study [PDF / 64Kb]
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