McDonald Hopkins LLC
Challenge...
- In-house service after a failed relationship with an outsourcing vendor
- Lack of coverage for staff vacation and leave
- Lack of training for staff
- Inefficient processes
Solution...
- On-site managed services including mail and copy center
- Off-site document production for special projects
- IKON Service Excellence award-winning service methodology
- IKON TRAC Solution enterprise management application
Results...
- Improved efficiencies and productivity
- High user acceptance
- Focus on core competencies
- New services and technology
 View Full Case Study [PDF / 210Kb]
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