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Case Study
Manistee-Benzie Community Mental Health
Gaining Efficiency for Better Consumer Care

Challenge...
  • Tedious manual completion of multiple forms per client
  • Hardcopy paper documents stored off-site and difficult to access
  • Manual records management caused payment and funding delays
  • Needed to comply with Medicare and HIPAA requirements
Solution...
  • Custom dynamic electronic forms can be completed and distributed quickly and easily
  • Online document management repository allows around-the-clock data access
  • Authorizations obtained and stored electronically
  • Comprehensive end-user training
Results...
  • 10,000 labor hours repurposed on core business activities
  • Elimination of redundant data entry
  • Remote, simultaneous access to records
  • Audit trail supports Medicare compliance
  • Streamlined billing and reporting improve revenue and funding
  • Projected 80% reduction in copy and paper output
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