Atlantic American Corporation
Challenge...
- Multi-step, complicated manual claims handling process
- Delayed third-party scanning and check delivery, pushing industry deadlines
- Un-indexed CD-ROM claims files and increasing storage costs
Solution...
- IKON Document Lifecycle Strategy Assessment
- State-of-the-art, automated equipment and feature-rich software applications, replacing inefficient manual processes
- Web-based imaging and bar-coded check processing systems
- IKON on-site managed services with renovated service center and formalized customer satisfaction procedures
Results...
- Annualized savings of $100,000 for on-site claims scanning and imaging
- 80 percent reduction in postage costs for claim payments
- Two-week claims scanning turnaround reduced to one day
- Automated addressing system labeling more than 50,000 direct mail pieces per month
 View Full Case Study [PDF / 403Kb]
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