1. Who is IKON Office Solutions?
2. Why did Penn State choose IKON?
3. How do I order new equipment?
4. Who are my IKON contacts?
5. How do I order supplies?
6. How do I submit meter reads?
7. How do I request service?
8. What processes will IKON use to evaluate my location's needs?
9. What about my existing fleet?
   
   

1. Who is IKON Office Solutions?   ( TOP )

IKON Office Solutions, Inc. (www.IKON.com), the world's largest independent channel for copier, printer and MFP technologies, delivers integrated document management solutions and systems, enabling customers worldwide to improve document workflow and increase efficiency. IKON integrates best-in-class systems from leading manufacturers, such as Ricoh, Konica Minolta, and EFI, as well as document management software from companies like Captaris, EMC (Documentum), Kofax and others, to deliver tailored, high-value solutions implemented and supported by its global services organization--IKON Enterprise Services. With fiscal year 2005 revenue of $4.4 billion, IKON has approximately 26,000 employees in 450 locations throughout North America and Western Europe.

2. Why did Penn State choose IKON?   ( TOP )

Penn State University partners with preferred vendors, which are industry leaders and have an excellent reputation as a service provider. IKON Office Solutions is the largest independent distributor of document product and services in North America and therefore can provide Penn State University with a wide array of equipment solutions. Further, IKON has an operating structure to meet the diverse Penn State University needs nationwide and at a local level. By partnering with IKON, Penn State University have the best pricing, highest quality product and best service levels available in the industry.

3. How do I order new equipment?   ( TOP )

Please contact Penn State University's dedicated representative:

Joe Lawrence

Major Account Executive

(814) 231-5731

JoeLawrence@ikon.com

4. Who are my IKON contacts?   ( TOP )

Please refer to the Contact Information page for a comprehensive list of important contacts.

5. How do I order supplies? ( TOP )

Order Online: IKON has made it easy to order supplies for your new equipment by just clicking onto our Contracted Supplies Form. For more information on online supply ordering, please contact your local IKON representative.

Call Toll Free: 1-888-456-6457 for convenient supply ordering.

6. How do I submit meter reads?   ( TOP )

For your convenience, you may submit meter reads through our Online Meter Read submission form. You may also contact your Fleet Manager.

7. How do I request service?   ( TOP )

For service call 1-888-456-6457. For your convenience you may also request service for your IKON equipment online through our Online Service Request Form.  If you are not satisfied with the response from IKON, please contact:

Joe Lawrence

Major Account Executive

(814) 231-5731

JoeLawrence@ikon.com

8. What processes will IKON use to evaluate my location's needs?   ( TOP )

IKON has committed to conduct site-by-site inventory of equipment. In making replacement equipment recommendations, IKON utilizes several tools to assess the print needs of individual locations:

Site Equipment Data Survey-S.E.D.S.-IKON's access equipment database provides detailed reports on copier, facsimile machines, line, laser and desk jet printers and base-line related costs and volumes associated with each machine when available.

End User Survey Results-One-on-One Focus Interview findings. The results are compiled to assist IKON in making preliminary recommendations.

9. What about my existing fleet?   ( TOP )

Leases on existing equipment will be reviewed during the site-by-site equipment inventory and assessment to be conducted by IKON. If it is determined that it is more cost effective to trade-in or trade-up equipment, IKON will propose new equipment solutions. If it is determined that it is not cost effective, existing leases will be allowed to run their term. IKON can provide a sample "Cancellation" letter upon request that can be sent to current vendors as equipment comes off lease. For more information contact your Major Account Executive.

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