In Fiscal 2004, IKON moved decisively to differentiate itself as a provider of integrated document solutions with the formation of Enterprise Services, a strategy to strengthen the synergies among IKON’s Professional Services, Managed Services, and Customer Services offerings. IKON stands positioned to provide truly end-to-end document solutions, including strategic consulting, on-site and off-site outsourcing, and ongoing equipment service and help desk support. Since its inception, Enterprise Services has augmented IKON’s offering in important ways: expanding the portfolio of software solutions and broadening IKON’s document assessment capability. This now goes beyond output assessments to include optimization of the entire flow of documents across an organization, from input and capture through retention and retrieval.

IKON has greatly strengthened its software portfolio through expanded and new relationships with leading technology providers: EMC (Documentum) for content management software; Kofax for its information capture and image processing application; Captaris for enterprise fax management and distribution solutions; Notable Solutions for distributed capture and document workflow systems; EFI for Web submission and workflow tools; Equitrac for document accounting solutions; and Objectif Lune and Solimar Systems for output and distribution software. The portfolio also features IKON-exclusive solutions such as IKON DocSendTM, IKON PowerPressTM, and IKON PowerPortTM.

In the coming years, demand for integrated solutions, and particularly professional services, is expected to significantly outpace the industry as a whole, and IKON is participating fully in this growth. In the fight for share in this highly attractive market, several differentiators position Enterprise Services advantageously, justifying this positive outlook. IKON stands apart in offering a dedicated team of professional services specialists, a complete portfolio of truly best-in-class hardware and software solutions, and an exceptional, in-house service capability. Most important, IKON is a unique source for open architectured solutions and objective advice, an advantage that manufacturers cannot claim.