As IKON looks to Fiscal 2005 and beyond, three strategic priorities are shaping the company’s progress: first, to create operational leverage by increasing efficiency throughout the organization; second, to drive growth in IKON’s core business; and third, to expand into carefully targeted markets adjacent to the core. A broad range of initiatives support these priorities, addressing issues ranging from product mix, to sales coverage, to business processes. The following pages provide a closer look at six of the most important of these initiatives—each in areas where IKON is focusing particular attention, dedicating significant resources, and seeing clear results.