SERVICE EXCELLENCE   DR PEPPER/SEVEN UP, INC.

IKON’s partnership with Dr Pepper/Seven Up, Inc. (DPSU) shows the bottom-line impact that effective document management can have. A division of the global giant Cadbury Schweppes, DPSU faced challenges at its Plano, Texas, headquarters: a need for better performance and reduced costs in its mailroom and copy center. IKON met the challenge with a combination of strategy and execution—redesigning DPSU’s mail and copy center operations and managing its facilities on an outsourced basis. The result has been more than $1 million in annual cost savings, tripled productivity in the two facilities, and 99.5% uptime for the company’s convenience copiers. “Anyone could have come in and reduced costs bureaucratically,” says Wade Hogle, Category Manager, Support Services, Cadbury Schweppes. “Accumulating the savings by improving processes was IKON’s differentiator.” The DPSU story illustrates the power of IKON Service ExcellenceSM, the company’s proprietary outsourcing methodology. Based on years of experience with thousands of customers, IKON Service Excellence combines best practices and innovative technology to deliver world-class service.