1. For what assistance should I contact the transfer agent?
2. How can someone participate in the Dividend Reinvestment or Share Purchase program?
3. Can I buy and sell shares of IKON stock directly with the company?
4. Can a non-U.S. resident sign up for the Dividend Reinvestment program?
5. Can dividends be directly deposited into an account?
6. When did IKON start paying a dividend and has it done so consistently?
7. How can I obtain information regarding IKON's stock splits?
8. What if I can’t locate the original cost basis of my shares?
9. How can I obtain additional information regarding the spinoff of Unisource Worldwide, Inc. such as how to calculate the cost basis in my Unisource and IKON shares after the spinoff?
10. Did shareholders actually receive Unisource stock certificates when Unisource was spun off from IKON in 1997?
11. What is IKON’s Cusip # for shares of common stock?
12. What is IKON’s D&B D-U-N-S number?
13. When was IKON's name changed from Alco Standard Corporation?
    
    
    

1. For what assistance should I contact the transfer agent?   ( TOP )

Please contact our transfer agent, National City Bank, at 800-622-6757 for the following assistance: Your address has changed Your IKON stock certificates are missing You have either lost or not received a dividend check You require assistance with a stock transfer You require information about your account history You want to participate in our Dividend Reinvestment Program or Share Purchase Plan You require other account maintenance If you have problems contacting National City Bank, contact Shareholder Services at IKON Corporate for additional assistance.

2. How can someone participate in the Dividend Reinvestment or Share Purchase program?   ( TOP )

A dividend reinvestment and share purchase plan authorization card can be requested from National City Bank, 800-622-6757. Also, to enroll in the share purchase plan, you must own one share of IKON stock that can be purchased through your broker of choice.

3. Can I buy and sell shares of IKON stock directly with the company?   ( TOP )

IKON does not execute stock transactions directly with individuals. The purchase or sale of IKON stock must be executed through a brokerage firm. IKON employees, however, can purchase shares through the Monthly Investment Plan with Smith Barney by authorizing an ongoing salary deduction each pay period. Please contact your payroll representative to request the necessary forms.

4. Can a non-U.S. resident sign up for the Dividend Reinvestment program?   ( TOP )

Any shareholder is eligible for the dividend reinvestment program.

5. Can dividends be directly deposited into an account?   ( TOP )

Yes. A direct deposit form can be requested from National City Bank, 800-622-6757.

6. When did IKON start paying a dividend and has it done so consistently?   ( TOP )

IKON paid its first dividend in December, 1965 and has consistently paid a dividend since that time.

7. How can I obtain information regarding IKON's stock splits?   ( TOP )

Issue Date	Split
JUL 18, 1963	1 for 6 shares - reverse split
SEP 30, 1968	2 for 1 stock split
APR 24, 1981	2 for 1 stock split
MAY 26, 1987	2 for 1 stock split
NOV 9, 1995	2 for 1 stock split
DEC 31, 1996	1 share of Unisource Worldwide, Inc. for every 2 shares of IKON/Alco Standard common stock

8. What if I can’t locate the original cost basis of my shares?   ( TOP )

If you acquired your shares through the IKON Retirement Savings Plan (RSP), please call Benefits Express at 1-800-953-2526 and speak with a Benefits Center representative. If you acquired your shares through an employee benefit plan other than the IKON RSP, our Corporate Benefits Department may be able to help at 610-296-8000. Cost records are not available for shares purchased on the open market through a broker.

9. How can I obtain additional information regarding the spinoff of Unisource Worldwide, Inc. such as how to calculate the cost basis in my Unisource and IKON shares after the spinoff?   ( TOP )

On January 3, 1997, IKON Office Solutions (formerly Alco Standard Corporation) shareholders received one share of a new public company called Unisource Worldwide, Inc. for every two shares of IKON (formerly Alco Standard Corporation stock) common stock held as of December 31, 1996.
The percentage of your total tax basis allocated to Unisource shares is 19.27%. If you purchased shares of IKON/Alco stock at different times and costs, you will need to calculate a separate tax basis for each group of IKON/Alco shares as well as the Unisource shares received in the spinoff.

10. Did shareholders actually receive Unisource stock certificates when Unisource was spun off from IKON in 1997?   ( TOP )

Yes; except for RSP accounts.

11. What is IKON’s Cusip # for shares of common stock?   ( TOP )

IKON Office Solutions Cusip # is 451713 10 1 on stock certificates issued subsequent to Jan. 1997. There are still Alco Standard stock certificates outstanding and the Cusip # is 013788 10 4. These certificates were not replaced, and will not be replaced with IKON stock certificates unless the number of shares needs to be broken into different denominations.

12. What is IKON’s D&B D-U-N-S number?   ( TOP )

It is 043964519.

13. When was IKON's name changed from Alco Standard Corporation?   ( TOP )

On January 23, 1997, shareholders of Alco Standard Corporation voted to change the name of the company to IKON Office Solutions, Inc. On January 27, 1997, the company began trading under its new name on the New York Stock Exchange using the ticker symbol "IKN", replacing the former symbol "ASN".