As a services provider, IKON earns our customers’ respect through superior service and support. While IKON has joined forces with Ricoh to strengthen our offerings to you, we remain committed to providing exceptional service and support, no matter what type of equipment you have.
No other company is as committed to your total satisfaction like IKON, and we stand behind our commitments with service and maintenance guarantees that are designed to ensure your satisfaction now and in the future. We assure you that every IKON employee is committed to be responsive, professional and take pride in making customer satisfaction a focus of everything they do.
IKON is fully committed to ensuring that all of your equipment covered by an IKON service or maintenance agreement performs to manufacturer's specifications, regardless of which brand you use.
For customers using our Image Management and Image Management Plus programs, IKON provides the following guarantees in connection with your equipment covered by these program agreements and installed and used consistent with the manufacturers’ specifications:
We will provide a quarterly average response time of 2 to 6 hours after receipt of service calls within a 30-mile radius of an IKON office, regardless of which brand of equipment you use.
We will provide you with a 95% quarterly uptime average, excluding time spent performing routine maintenance and other service time, regardless of which brand of equipment you use.
We will work together with you in the event that you wish to add, exchange, or upgrade technology to ensure that you have the appropriate solutions to address your future business needs.
We will provide temporary loaner equipment for any equipment that fails to operate in accordance with the manufacturers’ specifications. In the unlikely event that we are unable to repair such equipment, we will replace it with equipment of equal or greater functionality.
* Applies to equipment covered under an IKON Image Management or Image Management Plus Agreement as outlined in the terms and conditions of the agreement.
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