IKON PROVIDES UNIVERSITY OF PENNSYLVANIA WITH E-BUSINESS TOOLS

e-Procurement Offers Improved Workflow and Helps Reduce Costs

Valley Forge, Pennsylvania—May 3, 2001—IKON Office Solutions (NYSE: IKN) announced today that the University of Pennsylvania (Penn) has engaged IKON to provide customized e-business solutions to meet its business communications requirements and deliver customer support through IKON Online, IKON's e-business offering that enables Web-based customer interaction services. IKON will provide services designed to enable Penn to engage in ordering of equipment, services and supplies from customized e-catalogs.

"We're pleased to help Penn leverage the latest e-technology to improve workflow and reduce overall costs as the University continues to enhance its electronic procurement process," said Eric Dirks, Vice President of e-Business for IKON. "Many of our customers elect to do business with IKON because we have a comprehensive e-business strategy. The University of Pennsylvania is the first major university to adopt our comprehensive e-solutions approach during our initial launch phase — which includes ordering contracted equipment, entering service requests and replenishing supplies, all via the Web."

IKON will integrate IKON Online into Penn's new electronic procurement system, the "Penn Marketplace," and will provide catalog content. The Penn Marketplace was developed and hosted by TPN Register. TPN Register, a wholly owned subsidiary of GE Global Exchange Services (GXS), is an industry leader in interactive content management. As part of Penn's electronic procurement initiative for university-wide purchasing, faculty and staff will be able to order from a customized catalog of IKON products and services, which will include the latest digital copiers and printers, fax equipment, and complete color solutions. As part of its comprehensive solution, IKON also provides on-site facilities management and off-site document production overflow services to the Penn community.

"We are very excited about the potential of IKON's e-business capabilities," said Ralph Maier, Associate Director of Acquisition Services for Penn. "IKON's e-business approach will enhance Penn's existing procurement process while transforming the interaction between customers and the supplier," he concluded.

"IKON's creative solution to Penn's product content requirements will enable faculty and staff to efficiently order the appropriate IKON product," added Vira Homick, Acquisition Services Electronic Commerce Manager for Penn.

IKON Office Solutions (www.ikon.com) is one of the world's leading providers of products and services that help businesses communicate. IKON provides customers with total business solutions for every office, production and outsourcing need, including copiers and printers, color solutions, distributed printing, facilities management, imaging and legal document solutions, as well as network design and consulting, e-business development, telecommunications services and technology training. With fiscal 2000 revenues of $5.4 billion, IKON has approximately 800 locations worldwide including the United States, Canada, Mexico, the United Kingdom, France, Germany, Ireland, and Denmark.

This news release includes information which may constitute forward-looking statements within the meaning of the federal securities laws. These forward-looking statements include statements with respect to the ability of proposed e-technology and related solutions to meet customer requirements and objectives. Although IKON believes the expectations contained in such forward-looking statements are reasonable, it can give no assurances that such expectations will prove correct. Such forward-looking statements are based upon management's current plans or expectations and are subject to a number of risks and uncertainties, including, but not limited to, risks and uncertainties relating to conducting operations in a competitive environment and a changing industry; delays, difficulties, management transitions and employment issues associated with consolidation of, and/or changes in business operations; managing the integration of existing and acquired companies; risks and uncertainties associated with existing or future vendor relationships; and general economic conditions. Certain additional risks and uncertainties are set forth in IKON's 2000 Annual Report on Form 10-K/A filed with the Securities and Exchange Commission. As a consequence of these and other risks and uncertainties, IKON's current plans, anticipated actions and future financial condition and results may differ materially from those expressed in any forward-looking statements.

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